Warranty Management for Electrical and Lighting Brands
A consumer brings a failed MCB to your service centre with a warranty claim. Your team has no record of the serial number. The unit is a counterfeit. But the consumer has a valid-looking receipt. Acviss links every warranty claim to the authenticated unit that was sold, so this situation stops before it starts.
Counterfeit Electrical Goods Are Creating a Warranty Fraud Crisis
Warranty fraud in electrical goods happens in two ways: consumers submitting counterfeit products under a genuine brand warranty, and duplicate claims on a single genuine unit. Both cost your aftersales team money and time. Linking every claim to an authenticated unit eliminates both.
Five Ways Your Warranty System Gets Abused
A consumer buys a counterfeit MCB or switch at a local shop. When it fails, they bring it to your service centre with a genuine-looking receipt. Your team has no way to verify if the unit is real without a physical authentication check.
Counterfeiters use known valid serial numbers copied from your authentication database. The number passes your service centre's basic check. Only anomaly detection across the full scan dataset catches that the same serial number is appearing in multiple locations.
A single genuine unit is used to file multiple warranty claims over its lifetime, sometimes by different people in the trade channel who have access to the original invoice. Without a system that marks a unit as claimed, each claim looks legitimate.
Altered purchase receipts or invoices are used to make an expired warranty claim appear current. Without a system that ties the claim to an authenticated purchase event with a confirmed date, your service team has to take the paperwork at face value.
Distributors or retailers submit warranty claims for units that were never sold as new or that came from grey market stock. Without unit-level authentication linked to each warranty claim, these claims are indistinguishable from legitimate ones.
Assist Manages Claims. Certify Verifies Every Unit.
Two products that work together to close the gap between what your service centre receives and what your production line actually shipped. Every warranty claim is backed by a verified product identity before your aftersales team processes it.
Assist links every warranty claim to the authenticated unit that was sold. When a consumer scans to register warranty, Assist checks with Certify that the unit is genuine before creating the record. Duplicate claims are automatically flagged. Out-of-warranty claims cannot be processed after the registered purchase date expires.
- Warranty registration tied to authenticated product scan
- Automatic registration at purchase without consumer action
- Duplicate claim detection across the entire warranty database
- Out-of-warranty claim blocking based on confirmed purchase date
- Service centre verification of claim authenticity at the counter
- Warranty expiry reports by batch, product line, and region
Every product gets a unique digital identity at production. When a unit is presented for warranty service, your technician scans it and sees whether it is a genuine unit from your production line or a counterfeit. Counterfeit units are flagged before the claim is opened. Genuine units show their full history including production batch, channel, and current warranty status.
- Unit-level QR code linked to production batch and BIS licence number
- Service technician scan-to-verify at the warranty counter
- Instant counterfeit alert when a fake unit is presented for service
- Duplicate serial number detection through anomaly analysis
- Full product history visible to your service team on scan
- Tamper-evident labels that identify opened or modified units
"This solution is both Unique and 100% Effective. It actually works."
See How Acviss Supports Electrical Warranty Fraud Prevention
Get a tailored warranty fraud prevention plan for your Electrical products and channels.
- ✅ Risk Audit: We map your Electrical product, channel, and customer journey.
- ✅ Live Demo: See Acviss warranty fraud prevention workflows on your use case.
- ✅ Tailored Rollout: Get a practical deployment plan for your products and existing systems.
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Things Electrical Brand Aftersales Teams Ask Us
Every Warranty Claim Should Be Backed by a Genuine Unit. Assist Makes That Possible.
80+ brands across 11+ countries use Acviss to protect their products and their aftersales operations. Book a call and we will show you how Assist and Certify can reduce your warranty fraud and speed up your service team's claim verification process.
