How Leotaps Eliminated Counterfeit Smart Taps and Grew Product Scans by 47.7% with Acviss
Leotaps, a smart sanitation brand manufacturing IoT-enabled tap and fixture solutions, was facing counterfeit components entering installation channels and grey market products causing warranty failures across projects. Acviss deployed dual-layer protection, Certify for product-level authentication and Origin for supply chain traceability, delivering 100% counterfeit detection and a 47.7% increase in consumer scan engagement post-deployment.
Acviss Certify + Origin, dual-layer protection for IoT sanitation products
About Leotaps
An IoT Sanitation Brand Where Counterfeits Created Real Safety Risk
Leotaps designs and manufactures smart tap and sanitation fixture solutions that integrate IoT sensors for water flow monitoring, usage tracking, and remote management. Their products are installed in commercial premises, residential complexes, and public sanitation infrastructure, contexts where product failure creates not just warranty liability but genuine public health and safety risk.
Because Leotaps products carry a technology premium and are sold through an installation channel rather than direct retail, counterfeit smart tap components were entering the market in two ways: as fake Leotaps-branded units sold to contractors at lower prices, and as grey market products, genuine-looking units sourced through unauthorised channels without quality certification. Both categories reached end users who believed they had genuine Leotaps products installed.
When these products failed, either because they were counterfeit components or because grey market units lacked the quality certification of genuine Leotaps stock, warranty claims and safety complaints reached Leotaps. The brand was absorbing the cost and reputational damage of failures it had no part in creating, and the installation channel had no reliable tool to verify product authenticity at the point of receipt.
Company Profile
The Challenge
Five Problems Where Counterfeiting Met IoT Safety Risk
Leotaps' team identified five distinct failure points in their product security posture, each one creating a different category of risk for the brand, the installation channel, and end users.
The Solution
Certify for Authentication. Origin for Traceability. Two Layers for Complete Protection.
Acviss deployed two integrated products: Certify to give every Leotaps product a non-cloneable identity verifiable by contractors at the point of receipt, and Origin to track each product's journey from manufacturing through logistics and installation, creating a complete digital record that supported warranty management, batch traceability, and installation verification.
Non-Cloneable Product Authentication at Point of Installation
Every Leotaps product received a Phantom Code label, a physically impossible-to-replicate QR that fails verification if photographed and reprinted. Contractors and project managers scanning the label at point of receipt or installation receive an instant confirmation of genuine product status. Counterfeit units with copied labels fail the scan immediately, giving the installation channel a reliable first-line tool to reject fake stock before it reaches the project site. The 47.7% growth in scan rate post-deployment reflects installers and consumers actively engaging with the verification mechanism.
Learn About Certify →
Manufacturing-to-Installation Supply Chain Traceability
Origin assigned every Leotaps product a tracked identity from the manufacturing stage. As products moved through logistics, distributor receipt, and installation delivery, each handoff was recorded in Origin, creating a complete digital chain of custody. For Leotaps' operations team, this enabled targeted batch traceability: if a quality issue emerged, the exact batch, production date, and installation destination could be identified within minutes. It also created a tamper-evident record that distinguished genuine Leotaps products from grey market units that had not passed through authorised channels.
Learn About Origin →The Results
What Changed for Leotaps After Dual-Layer Deployment
Across counterfeit detection, consumer engagement, product tracking, and supply chain visibility, the metrics post-deployment reflected a fundamental shift in how Leotaps managed product security across the installation channel.
Deployment Impact
From a Failing Provider to 100% Detection
Leotaps switched to Acviss after their previous authentication provider delivered inconsistent results. Within 4 months, every metric changed.
100% detection rate, up from near-zero with the previous provider who delivered unreliable scan outcomes.
+47.7% increase in consumer scanning engagement in just 4 months post-deployment.
"The combination of product authentication and supply chain traceability addressed problems we had been unable to solve separately. Our installation partners now scan before they fit, and that single behaviour change eliminated the grey market problem that had been generating warranty claims for months."
CMO
World's Leading Ink Manufacturer · Consumer Goods Industry
Ready to Secure Your Product Range Like Leotaps?
Talk to the Acviss team about deploying dual-layer authentication and supply chain traceability for your IoT or manufactured goods brand.
