Webhooks
What Are Webhooks (for Supply Chain Applications)?
Webhooks are event-driven notifications that automatically send data from one system to another the moment a specific action occurs.
In supply chain applications, webhooks enable real-time updates across ERP, SCM, WMS, logistics platforms, authentication engines, and traceability systems — without manual intervention or periodic polling.
They act as instant triggers that push information to connected systems whenever something important happens, such as a product scan, stock movement, batch release, QC update, dispatch confirmation, or authentication event.
Webhooks allow supply chains to operate with speed, automation, and high accuracy.
Why Webhooks Matter in Supply Chain Systems
Supply chains operate across multiple systems and partners, creating complexity and data fragmentation.
Without webhooks:
- Systems stay outdated until manual sync or batch updates run
- Traceability platforms do not receive timely events
- ERP data lags behind real-world stock movement
- Anomalies or fraud signals appear too late
- Mobile and field apps cannot reflect accurate stock or movement data
- API polling increases system load and inefficiency
Webhooks solve this by providing immediate, event-driven communication.
How Webhooks Work in Supply Chains
- A system defines a callback URL where updates should be sent.
- When a relevant event occurs (scan, dispatch, receipt, QC release), a webhook is fired.
- The webhook sends a payload containing structured data (JSON/XML).
- The receiving system processes the update and takes action, such as:
- updating ERP stock
- updating Digital Twin events
- validating product authenticity
- triggering alerts or workflows
- Systems stay synchronised in real time.
Webhooks enable supply chains to behave as interconnected, intelligent ecosystems.
Common Supply Chain Events That Use Webhooks
- Batch creation or batch release
- Unit-level / batch-level scanning
- Warehouse dispatch and goods receipt
- Retailer or distributor verification events
- QC test updates from LIMS
- Movement validation results
- Authentication verdicts (genuine, counterfeit, duplicate)
- Warranty activation
- Consumer engagement or feedback events
- Anomaly detection alerts from AI systems
Every meaningful event becomes a trigger.
Benefits of Using Webhooks in Supply Chain Operations
- Real-time system synchronization
- Faster detection of counterfeit or diverted products
- Improved ERP data accuracy
- Automated updates with minimal human input
- Better event-based traceability
- Enhanced visibility for logistics teams
- Reduced operational delays
- Seamless integration of external platforms and apps
Webhooks turn supply chain networks from static to dynamic systems.
Industries Using Webhooks for Supply Chain Automation
- Pharmaceuticals
- Agro-chemicals and seeds
- FMCG and retail distribution
- Electronics and automotive
- Industrial manufacturing
- E-commerce fulfillment
- Export and compliance-heavy categories
Any sector requiring real-time traceability benefits from webhook-driven automation
How Acviss Uses Webhooks
Acviss integrates webhooks extensively to connect traceability, authentication, and ERP workflows:
- Sends real-time scan and movement events to ERP or SCM
- Pushes authentication results instantly to partner systems
- Updates Digital Twins with lifecycle events
- Notifies brands of anomalies via webhook triggers
- Feeds retailer/distributor scans into brand systems
- Triggers dealer loyalty, warranty, or support flows
This creates an always-updated, event-driven traceability and integrity ecosystem.
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